10 Steps to Resolve Conflict

Compiled by Peter/CXO Wiz4biz 05/13 for Managers & Minors, Proprietors & Psychiatrists

1. Stay Cool when others are angry and lose their heads. You have control over your emotions, do not lose them! If there is a “no show” of your annoyance, you’ll doing measurably better without regret than an action committed in a moment of chaos.

2. Wait to Calm Down, before speaking. Note that the relationship is more important than the discussion. Give more importance to “people” at solving the problem.

3. Views. Remember that every argument has at least three points of view: yours, the other party’s and the third parties, which are probably more objective. Be more versatile and see things from the perspective of others, to enrich your own point of view.

4. Treat every person with whom you have contact like a Rich Relative, who you expect to be included in his will. Never regret treating people well. Is the best deal in every way.

5. Find the positive & pleasant, even in the more complicated and painful situations. It is a good discipline, for you to pass difficult times more easily, and turn problems into learning opportunities.

6. Set the habit of Asking Questions and above all, listen to the answers. “Ask before you React”. If you ask, but don’t listen to the answer, you’re not trying to understand.

7. Don’t Hurt. Be Careful not to do or say anything that would hurt or harm another person. Cling to the proverb which says: “Everything you do will be returned”. People do not remember so much what you say or do, but the intention with which you do it.

8. Be aware of the difference between analysis of friendly or destructive Criticism. See if the purpose of your words is to help loose your feeling or do harm. Stop it immediately. It doesn’t do the other party any good.

9. Keep in mind that if you Tolerate others, they will also be patient with you in a non-threatening way. They may even become, very fond of your personality.

10. The true leader knows to Admit mistakes & accept responsibility. Do not forget that a “well-managed” conflict strengthens the relationship and helps you accept the differences.

Positive thinking is a discipline that – consistently exercised – will give you the power to change your environment, and therefore your life.

Comments: What do you think? Is there anything you could add?