9 best Skills to better your Business and to get new Customers
Skills: 1) Cust Srv, 2) Problem-Solving, 3) Flex & Adaptability, 4) Sales/Mktg, 5) Networking, 6) $$$ Mgt, 7) Team-Work, 8) Goals & Status, 9) Cultural Awareness.
Intro: Here are 9 Skills you can use to get new Customers and get along better with your Team. Even if the Prospect wont start soon, they may refer you to another business.
1. Customer Service
Whether you are in manufacturing, testing, assembly or other industry, using these skills will help you to serve your present Cust’s better. Learn how to interact with Customers to – handle their inquiries and resolve issues in a super fast way – which will build Customer loyalty.
2. Problem-Solving:
During busy or even slow times, handling unexpected issues – such as training, lack of workers, material shortages, Customer Complaints or other logistical challenges. Do the research and you’ll develop quick-thinking problem-solving skills to resolve these and future situations.
3. Flexibility and Adaptability
Many situations are fast-paced, with shifting requirements & schedules – which are evolving into new responsibilities. Learn how to adapt to different work environments, manage changing tasks, and adjust your workflow as needed.
4. Sales and Marketing:
As owner, manager or your SM role, you’ll learn the basics of sales – including managing prospecting, creating & handling promotions, up-selling, and better under-standing of customer psychology – which are useful in many aspects of your business.
5. Networking Opportunities:
Your position introduces you to new people – both coworkers and customers – opening opportunities for connections in any industry. It can open doors to future opportunities and connections.
6. Money Management:
Growing your business gives you an opportunity to earn extra money. Take the time to learn about managing your money. Put money aside during good times to survive during bad times. Invest and grow it, so you’ll have money when you can’t work anymore.
7. Teamwork:
Many jobs require collaboration with your workers, so you can teach them “How to work better“. (ie, get along with co-workers & management, learn how to adopt to new equipment & technology.
8. Goals & Status:
Have regular meetings (ie, monthly), to keep workers (Team) informed on the status of your business. Are you meeting your goals? Do you need to make some changes? As part of the Team, listen to their suggestions. They may come up with some outstanding ones !!!
9. Cultural Awareness . . .
and sensitivity: You may have a variety of Cultures on your Team – Asian, Latino, etc. Treat them all fairly, so you show that you respect them. Help them with English or pay for them to go to classes, so you all can communicate better and understand each other better and your business will have greater success !!!