Compiled by Peter/CXO, Wiz4biz
6. Set the Goals, but let Delegated determine the Steps. Allow as much freedom as you can and their discretion, on how the job should be performed. Now that you’ve clearly communicated what you want, let them use their creativity (to grow it) and they may pleasantly surprise you. If they ask for advice, be very responsive. Otherwise, monitor the progress periodically and at milestones. Advise as necessary. Review the results after completion with the Delegated for ways to improve the next time. Don’t always expect perfection the first time. Allow a little learning curve and they’ll get better each time or you’ll find someone else.
7. Sell the Benefits to the Delegated – Opportunity, good experience, more visibility, future promotion. Sell them on your confidence in their talents and how it will help them to grow. Sell the benefits to you and the organization. Ask for their thoughts and feelings. Respond to & resolve any concerns. Do an Investigation, if required. Express your confidence and pledge your help, if needed. Secure a firm commitment, by having them sign the Memo (which is like a Contract).
8. Support them from the beginning. Provide the needed info, resources, contacts, time, authority & budget to get it done. In the beginning, check to see how they’re doing often – until you develop confidence they have every thing under control. Coach them, as needed. Once started, have regular reviews to get briefed on the progress and decide if any changes need to be made. Re-assign some of their tasks – if needed – to give them the time to accomplish their new responsibility.
9. Support them strongly during Delegation. Let them know, you’ll be their Safety Net – if they need it. Always try to be available on short notice, for listening to their Concerns, giving them any Advice and then telling them “I think they’re doing a good job” to build their confidence. Never “look over their shoulder” and try to micro-manage these tasks or you’ll threaten their confidence.
10. Evaluate the Progress at significant Milestones or regular meetings (weekly, monthly). If they are not keeping it on schedule, try to find out why. Make adjustments or provide them with resources to get back on schedule.
11. Recognize & Reward successful Accomplishment. Praise both effort & achievement privately & in public. Thank others that helped. Expressing your appreciation will send a positive message to all involved and will create a better work environment.
Comments: Anything else you can add to Delegating?