From Bushmans Consultants 28 Jan 14 enhanced by Peter/CXO Wiz4biz 2/14
Research into HPOs [High-Performance Organizations; Not to be confused with HMO or HBO], found that by focusing strictly on what is really important, these Organizations achieve better results – both financially & non-financially – than their competitors or comparable Organizations over a period of at least 5 to 10 years. He came to this conclusion after analyzing more than 290 international studies conducted in the last 35 years in the area of high performance.
Tests in the mid-1990s, showedthe common characteristics that these studies most frequently highlighted by analyzing the results of questionnaires sent to 3200 Organizations in the profit, non-profit & government sectors all over the world (the number of respondents has now risen to more than 35,000). This resulted in a list of 35 of the most important characteristics, divided across five (5) categories. Additionally, he concluded that the turnover of HPOs grows an average of 10% more than that of non-HPOs, that profits are 29% higher, that the return on investment [ROI] & return on equity [ROE] is 20% better, and that shareholder value is 23% higher. The non-financial indicators are also higher for HPOs than non-HPOs. In other words greater customer satisfaction, higher customer & employee loyalty, and better quality of products & services
Factor 1: Quality of Management
Are you a reliable person, showing integrity? Are you also perceived as such by your colleagues? Are you considered a good Role Model? How do you respond to making difficult decisions? Are you a good listener? Do you ask more questions than you give answers? And how do you deal with employees that are not performing up to expectations?
Traits of a good HPO Manager. These are just a few significant questions that need to be asked. So when we talk about ‘quality of management’ we’re not talking about how smart the manager is, or if he or she can formulate a good strategy, but more about how they deal with the people side of managing. HPO managers are people who take responsibility for their results. They also expect this from their employees. They believe in good values, which they actively pursue with a clear vision – that they live by. They act in line with both their personal & company values and make no compromises. These are people who coach & facilitate their employees, enhancing their performances, and encouraging them to get the best out of themselves. Employees who are not performing are immediately and clearly made aware of this, given additional training or if they continue to significantly under-perform, are terminates. This also eliminates the drag on the whole organization.
[ Factor 2: Openness & Decisiveness, Factor 3: Long-Term Focus, Factor 4: Constant Improvement & Innovation in Premium Content ]