15+ Customer Retention Strategies that drive Business Growth to Success
A.What is Customer Retention (CR) ? B. Why is it Important? 1) Higher Revenue, 2) Less Expenses, 3) Word-of-Mouth, 4) Competitive Advantage, 5) Brand Loyalty, C. Calculate and Measure CR, D. Cust Churn Rate, E. Avg Cust Lifetime Value, F. Repeat Purchase Rate, G. Preparation, 1) Know Cust, 2) set …