from Resource Associates 31 Aug 14 enhanced by Peter/CXO Wiz4biz Customer Service – if they’re trained & good – are proficient at handling conflicts. They have the ability to maintain positive (+) attitudes while engaged in their work. However, a continual barrage of negative customer interactions can be a reality …
from Linked In 25 July 14 enhanced by Peter/CXO Wiz4biz Online marketing is bursting into the scene around the world. Many brands are slowly shifting more of their budgets to online, mainly through social media channels – and predominantly – to Facebook. But we are missing some key points which …
Consultant Consortium, Linked In 6/18/13 enhanced by Peter/CXO Wiz4biz 6/14 2. Employee Retention increases due to job pride & satisfaction – which in turn creates a loop that reinforces “Customer Retention” through friendliness and better service to the customers. Customers like doing business with people they know and your employees …
“Having an outstanding Customer Service that creates Raging Fans”, author Ken Blanchard from Good Leader.com 4/14 enhanced by Peter/CXO Wiz4biz The book “Raving Fans” is, in my opinion, an essential read for anyone starting a company and wanting to have outstanding Customer Service. In an “easy to read” fictional style, …
“The gap between promises &results is widespread &clear. The gap nobody knows, is the gap between what a company’s leaders want to achieve and the ability of their organization to achieve it.” —Larry Bossidy, former CEO, Honeywell & General Electric from Business Insider.com 30 Aug 13 enhanced by Peter/CXO Wiz4biz …
5 Ways to Empower Your Customers to Be Your Biggest Marketers from Social Media Today.com 05 May 14 enhanced by Peter/CXO Wiz4biz #1 Tool, to turn prospects into customers is, of course, positive (+) feedback from already satisfied customers. Whether this happens online or offline, both are equally important. There’s …
compiled by Peter/CXO Wiz4biz 1/14 “We only have one Boss – the Customer. S/he can fire anybody from the CEO to the Cashier to the Greeter, by spending their $$ some where’s else” – Sam Walton, Walmart “Your most unhappy customers are your greatest source of learning. If you listen …
Want to know what’s Google’s secret sauce? Google’s Chief Social Evangelist dishes out the tech giant’s Success recipe. From Fast Company 20 Nov 13 enhanced by Peter/CXO Wiz4biz Ever wonder what makes the Google so dominating and creative? There’s no magic in the drinking water at the Mountain View, CA …
from Linked In 10/13 enhanced by Peter/CXO Wiz4biz Satisfaction ??? According to Jeffrey Gitomer author of Customer Satisfaction is Worthless: Customer Loyalty is Priceless, the answer is very clear. “Satisfaction is no longer an acceptable measurement of Customer Service success. The standard and measure of success in this millennium are …
from LA Times 5/10/13 enhanced by Peter/CXO Wiz4biz 10/13 Ask Joshua Reeves about his online Zen Payroll service, and the last thing he’ll want to discuss are its features, algorithms, software code & all that other industry jargon that usually comes pouring out of the mouths of Silicon Valley engineers. …
compiled by Peter/CXO Wiz4biz 10/13 Why? Because it’s one of the most difficult things to do – especially if the Customer get angry. Customer Service needs a thorough Training to master the skills needed. 1. Listen carefully & assure the Customer you’ll take action. Ask any Questions, to understand or …
compiled by Peter/CXO Wiz4biz 10/13 Establish Guidelines – to provide “outstanding” Customer Service. Your organization needs Guidelines – of what is expected of them. Review & update them periodically. 1. Learn the key Client/Customer’s names (especially the top 20% or so, that provide about 80% of your activity) What name …
from Linked In Consortium 10/13 enhanced by Peter/CXO Wiz4biz 5% = > 25% Significant changes in Customer Retention Rates have resulted in extraordinary improvements in profitability. One survey found that a 5% increase in Customer Retention consistently resulted in a 25% to 100% increase in Profits. These almost unbelievable results …
from USA Today 10/11/13 enhanced by Peter/CXO Wiz4biz Early Years. Sam Gilliland didn’t set out to become CEO of one of the most influential Travel technology companies in the world – Sabre. Sabre, a global technology company, plays a role in all aspects of the Travel industry, from giving travelers …
Measure everything that you’re doing (that you can), so you’ll know how you’re doing !!! compiled by Peter/CXO Wiz4biz Keep your Finger on your Pulse. What is the Industry standard – Benchmark? Where do you stand? Do you have “trends” in your organization that can be improved? Here are the …
from LA Times 5/12 enhanced by Peter/CXO Wiz4biz 9/13 Instead of marketing research or management presentations about product ideas, Intuit conducts 10,000 hours of what Smith calls “Follow me Home’s” each year, in which employees observe customers at home or at work. The goal is to understand their pain points, …
let them Lead !!! Peter/CXO Wiz4biz
from Resource Associates Corp 8/13 enhanced by Peter/CXO Wiz4biz Customer Loyalty is fast becoming the #1 key Strategic Initiative for most businesses because loyal customers stay with your organization, and will continue to buy your products or services. Revenue & Profitability are important business indicators, but too often they reflect …
from Duct Tape Marketing.com – a Marketing Consultant of Startups 2/8/10 enhanced by Peter/CXO Wiz4biz 3. What’s one thing we could do to create a Better Experience for you? On the surface this question could be looked at as a customer service improvement question – and it may be – …
Six (6) Strategies to help you Research, Interpret & Process information about your Customers. from MicroSoft.com/Business 3/13 enhanced by Peter/CXO Wiz4biz 3. Do they want a lot of Options or only a few? The consuming public has a decidedly split personality. Some want gobs of options, while others are more …
by Jayne Kowal in eZineArticles.com 5/13 enhanced by Peter/CXO Wiz4biz CHALLENGES contintued 2b Value. Primary factor is Knowledge of your products & services. This requires knowledge beyond your department to focus on identifying what your business products or services are (features) and how the product or service will assist the …