from Linked In 10/13 enhanced by Peter/CXO Wiz4biz Satisfaction ??? According to Jeffrey Gitomer author of Customer Satisfaction is Worthless: Customer Loyalty is Priceless, the answer is very clear. “Satisfaction is no longer an acceptable measurement of Customer Service success. The standard and measure of success in this millennium are …
from Entrepreneur Magazine 18 Oct 13 enhanced by Peter/CXO Wiz4biz If you keep telling people you’re “just a start-up,” you will never grow much bigger – unless you want sympathy. It’s time to move from “Start-up to Grown-up” mode and from “planning” to executing. In a few years, you want …
from P2P Foundation.net 2012 enhanced by Peter/CXO Wiz4biz 10/13 Chapter 3: Hybrid Approaches. We look at two of the new ‘diagonal’ or ‘hybrid’ approaches. These hybrids combine entrepreneurship with more horizontal participation, and deepen of the mutualization of both skills and materials. In the case of crowd-sourcing, firms appeal to …
Compiled by Peter/CXO Wiz4biz 10/13 “Hard work has a future payoff. Laziness pays off now.” “Better to understand a little, than to mis-understand a lot.” “How do I set the laser printer to stun, when your employees are copying personal material? Book Critic company: “Sarcasm is just one more service …
from Linked In 28 Oct 13 enhanced by Peter/CXO Wiz4biz Author Mark Schaefer says: “Twitter is an essential component of any content marketing strategy, which might seem surprising since we are pretty limited with what we can accomplish in 140 characters, right? Let’s expand our view of Twitter as an …
from Summary.com 10/13 enhanced by Peter/CXO Wiz4biz Author Chuck Martin is a Marketing Specialist (as VP at IBM & others) and has founded “Mobile Future Institur” where he serves as CEO. In his new book, “Mobile Influence”, Chuck Martin (as a mobile digital pioneer), quotes a VP of one of …
from LA Times 5/10/13 enhanced by Peter/CXO Wiz4biz 10/13 Ask Joshua Reeves about his online Zen Payroll service, and the last thing he’ll want to discuss are its features, algorithms, software code & all that other industry jargon that usually comes pouring out of the mouths of Silicon Valley engineers. …
For Excelling at E-Commerce from Mouth Shut.com 02/04 enhanced by Peter/CXO Wiz4biz The arrival of the Web was a pivital moment in history – similar to the invention of the printing press – as an abrupt & irrevocable turning point, one that signals a shift in historical direction by obliterating …
compiled by Peter/CXO Wiz4biz 10/13 Why? Because it’s one of the most difficult things to do – especially if the Customer get angry. Customer Service needs a thorough Training to master the skills needed. 1. Listen carefully & assure the Customer you’ll take action. Ask any Questions, to understand or …
compiled by Peter/CXO Wiz4biz 10/13 Establish Guidelines – to provide “outstanding” Customer Service. Your organization needs Guidelines – of what is expected of them. Review & update them periodically. 1. Learn the key Client/Customer’s names (especially the top 20% or so, that provide about 80% of your activity) What name …
from Neuro Relay.com 7/12 enhanced by Peter/CXO Wiz4biz Author: Jonah Lehrer is a young (32) American Science Writer, Blogger, Speaker & Journalist to national Newspapers + a Rhodes Scholar – who writes on the topics of psychology, neuroscience, decision-making and the connections between science and humanities. He has published another …
Top 10 + a Bonus !!! from Managing for Dummies 10/13 enhanced by Peter/CXO Wiz4biz The Survey. A Management Consulting company Interviewed 1500 Employees in 7 Industries and came up with the following results of what they thought was the most important. #1. Learning Opportunity – to gain skills to …
compiled by Peter/CXO Wiz4biz 10/13 Why? To Find Out: What the Customer wants; Why they want it; How much are they willing to pay for it. You could hire an expensive Marketing Research firm, or be “firm” and do it yourself – using the following ways. Have your MARKETING person: …
from Managing for Dummies 10/13 enhanced by Peter/CXO Wiz4biz 1. Personal Thank-You – for doing a good job – 1 on 1, in writing or both. Do it timely, often & sincerely. 2. Listen – Make time to hear their complaints, ideas, etc – as much as you need to. …
from Managing for Dummies 10/13 by Peter/CXO Wiz4biz Why? to establish “good” Relations with your Employees, be good at Praising !!! 1. As soon as possible [ASAP] so the situation is fresh in their mind – will have more of an impact. 2. Sincere – when they really deserve it. …
from Linked In Consortium 10/13 enhanced by Peter/CXO Wiz4biz 5% = > 25% Significant changes in Customer Retention Rates have resulted in extraordinary improvements in profitability. One survey found that a 5% increase in Customer Retention consistently resulted in a 25% to 100% increase in Profits. These almost unbelievable results …
from CPF online 7/13 enhanced by Peter/CXO Wiz4biz 10/13 Let me start by saying that these were the steps I took to start my small business and they will vary depending on the type of business you are wanting to start. Hopefully they will give you some ideas of some …
from eZines.com 7/13 enhanced by Peter/CXO When you typically think of a “business,” the image that usually comes to mind is an enterprise existing for the purpose of profit – and the more profit the better. That’s what capitalism is all about, right? The entrepreneurial dream of starting from nothing …
from Strategic Business Stream,com 7/13 enhanced by Peter/CXO Wiz4biz Are you an Entrepreneur or a small business owner? Are you seeking business advice that will help you start or grow your business? Do you want to become a $Billionaire in your lifetime? or $Millionaire? or Do you just want to …
Why Now Is The Time To Cash In Your Passion from Bukisa.com 10/10 enhanced by Peter/CSO Wiz4biz 10/13 The Ten Things Managers Need to Know to Crush It! 1. Managers need to understand how Social media has leveled the playing field, destroying the gate-keepers that try to keep you out. …
50 Top Business Leaders Reveal Their Hard-Won Wisdom on Building a Successful High-Tech Enterprise a Book by Matthew W. Ragas 2001 Synopsis. Successful entrepreneur & business commentator Matthew W. Ragas interviews 50 Top Business Leaders from leading high-tech companies and uncovers their hard-won wisdom. With over 1,000 years of combined …